Delivery Information

• Delivery is free to most postcodes after spending £80.
• Lead times may extend during busy periods.
• We have to charge extra to certain postcodes in Scotland, London, certain postcodes in the south, Scottish Highlands and Islands.
• Your delivery might be delayed in exceptional circumstances. 
• We can not be responsible if your delivery gets delayed and you have taken a day off work.
• Please call us on the morning of the delivery if you need us to double check the status of your delivery.
• If you have a gravel drive we suggest you order nets so these can be booked in as a handball delivery of the lorry avoiding any problems with the pump truck getting stuck.
• Delivery is kerbside, but in the majority of the times we will get your pallet delivered to your chosen location if the delivery driver deems it possible. If not possible the delivery will be kerbside.
• Should you ask the delivery company to come onto your property we don't accept any liability for damages that may occur with the lorry driving onto your property or the pallet truck off loading your pallet into position.
• Pre-Order dates are estimates and means the goods are in transit to our warehouse, but these sometimes can take a week longer due to customs and driver shortages.
• Pallets- The goods will be delivered on a pallet if order is over 120kg. If you dont want to be left with pallet order boxes or nets so they can be taken off. All bulk bags and crates come with on a pallet that cannot be taken away.

Saturday Delivery is available on all orders under £100. For larger orders over £100 there is an additional charge of £25.00 per pallet. But orders must be received by Friday 11:00 a.m. otherwise it will be delivered the following Saturday. N.B. Saturday deliveries WILL NOT BE BOOKED IN, they will just appear on your chosen day and will be delivered between the hours of 8.30 a.m and 1.00 p.m.

 

All national deliveries will be ‘Economy’ which is 2-3 working days from despatch (unless otherwise specified) and delivered on a pallet using a tail lift lorry with a hand pump truck. (No crane facilities). Delivery is free on all bulk orders over £100.00 when delivered via our national delivery network to most UK postcodes excluding Scottish Highlands and Islands. All offshore destinations will be subject to a delivery surcharge. 

If you cancel the order straight away there is no cancellation charge, however, if you cancel the order once it has been dispatched then there will be a charge of £49.00.

AM Delivery Service is available with delivery between 9.00 a.m. and 12:00 p.m. and for an additional charge of £25.00 per pallet. 

PM Delivery Service is available with delivery between 1:00 p.m. and 4:00 p.m. and for an additional charge of £25.00 per pallet.

Saturday Delivery is available at an additional charge of £55.00 per pallet. But orders must be received by Friday 11:00 a.m. otherwise it will be delivered the following Saturday. N.B. Saturday deliveries WILL NOT BE BOOKED IN, they will just appear on your chosen day and will be delivered between the hours of 8.30 a.m and 1.00 p.m.

In the event of you agreeing to delivery and not being at home during the agreed time period, or they're not being a safe place to leave the goods, a redelivery charge of £15.00 per pallet will be made.

Delivery drivers are not expected to manoeuvre the pallet beyond the rear of the vehicle but will risk assess each delivery and always be as helpful as possible where conditions allow.

In the event of a delivery not being possible due to poor access or gravel drive then the delivery will have to be “kerbside” (i.e. left as near to the property as possible). If this is still not possible on the day, a re-delivery charge of £20 may be imposed.

All goods must be checked on arrival and delivery paperwork signed unless a prior agreement has been made with the delivery company to leave the goods at the property at which point these will be left at the customer’s risk.

On making a bulk purchase, once delivered the pallet on which the product is delivered automatically becomes the property of the purchaser.

Any delivery issues must be reported immediately to us at [email protected].